Terms & Conditions


Introduction

Welcome to Rêve Rattan! These Terms and Conditions apply to the use of the Rêve Rattan website and any orders placed on the Rêve Rattan website. They outline the rights and obligations of both Rêve Rattan and you, the customer, regarding your use of the Rêve Rattan website. 

Please read these Terms and Conditions carefully before using the Rêve Rattan website or placing an order on the Rêve Rattan website. By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. If you do not agree with any of these terms, you may not use or access our website.

Rêve Rattan reserves the right to change, modify, add or remove portions of these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. You are responsible for reviewing these Terms and Conditions regularly. Your continued use of the Rêve Rattan website following the posting of changes will mean you accept those changes.

For the purpose of these Terms and Conditions:

  • “The Company”, “We”, “Us” and “Our” refers to Rêve Rattan, the owner of this Website.
  • “You” and “Your” refers to you, the person accessing this Website and/or purchasing products from Rêve Rattan.
  • “Website” refers to Rêve Rattan’s website located at https://reverattan.com/.
  • “Products” refers to any products or services provided by Rêve Rattan that can be purchased or used by you.

If you have any questions about these terms, please contact our customer service team before making a purchase or using our website. We will be happy to clarify or discuss any part of these terms with you.


Company Information

Rêve Rattan provides high-quality, handcrafted furniture using sustainable and eco-friendly rattan. Our mission is to bring the beauty of nature into your home through our designs. We want every customer’s experience with Rêve Rattan, whether browsing our collections or purchasing products, to be enjoyable.

We take pride in our commitment to sustainability. Our rattan is sourced from renewable plantations, leaving minimal impact on the environment. Each piece is carefully handcrafted by skilled artisans who share our dedication to quality and the preservation of traditional craftsmanship.

At Rêve Rattan, we believe that furniture should not only be aesthetically pleasing but also functional and durable. Our designs are not only visually appealing but also designed to withstand the test of time. We pay attention to every detail, from the selection of materials to the construction process, to make sure that our furniture exceeds your expectations.


Product Information

We make every effort to provide accurate product descriptions on our website. However, we do not warrant that these descriptions are accurate, complete, reliable, current or error-free. The prices and availability of products on our website are subject to change without notice.

Please note that because our products are made from natural materials, there will be slight variations from piece to piece. Natural rattan materials are subject to expansion, contraction and other changes due to humidity and temperature. As such, dimensions, colors and other attributes of rattan products may vary. This is normal and gives each piece its own unique character. We celebrate these natural variations that showcase the authenticity and artisanal origins of our rattan furniture.


Placing Orders

Orders can be placed on our website or over the phone with one of our customer service representatives. Please provide your complete contact information (name, address, phone number, email address) when placing your order. Accurate information is needed to process and ship your order properly.

To purchase a product on our website, simply add it to your cart. After reviewing your cart, you can proceed to the checkout to complete your order and payment. You will receive an order confirmation email with details of your purchase after your order is placed. Please review this for accuracy.

Once your order has been received, we will review it for accuracy and availability. If there are any issues, one of our representatives will contact you directly to resolve them. Your order will then be processed and prepared for shipping. Transit times vary depending on your location but you will receive tracking information as soon as your order ships.

All sales are final, and refunds or exchanges will only be made at the discretion of Rêve Rattan. We reserve the right to refuse service, terminate accounts or cancel orders at our sole discretion. Once you place your order, you have entered into a legally binding contract. You are responsible for ensuring the details you provide on your order are correct and up to date. Any errors in your order are your responsibility.


Pricing & Payment

All prices listed on our website are in Indian Rupees (INR). Rêve Rattan reserves the right to change prices at any time without notice. All payments are processed securely through our payment gateway partners. We accept all major credit cards. You agree to pay all applicable charges related to your purchase, including taxes and shipping fees. You must be over 18 to make a purchase. All sales are final and no refunds or exchanges are permitted except in cases of manufacturing defects. Custom furniture orders cannot be cancelled or returned once production has started.


Availability

We make every effort to ensure that our furniture products are available for purchase at all times. However, due to high demand or unforeseen circumstances, certain items may occasionally be out of stock. In such cases, we will notify you promptly and provide alternative options or assist you in placing a backorder. Please bear in mind that the availability of our products is subject to change, and we appreciate your understanding in such situations.


Non-Affiliation with Third-Party Sellers

Rêve Rattan does not have any other franchises and we have not authorized any third parties to sell our products without our explicit permission. If customers purchase our products from unauthorized sellers, Rêve Rattan is not responsible for the authenticity, quality or warranty of those products. To ensure you receive genuine products and full customer support, please buy directly from our official website.


Ownership of Rights

All intellectual property rights, including but not limited to trademarks, copyrights, and designs, featured on the Rêve Rattan website are exclusively owned by us or our partners. Any unauthorized use, reproduction or distribution of these materials is strictly prohibited. By accessing our website, you acknowledge and agree that all content, images and product descriptions are protected and cannot be modified, copied or used for commercial purposes without our explicit written consent.


Accuracy of Content

We take utmost care to ensure that all information provided on our website, including product descriptions, specifications and prices, is accurate and up to date. However, occasional errors or omissions may occur. We reserve the right to correct any inaccuracies or update information without prior notice. While we strive to display colors and finishes as accurately as possible, please note that actual product colors may vary due to individual monitor settings and natural variations in materials used.


Acknowledgement & Acceptance

By placing an order with Rêve Rattan, you acknowledge that you have read, understood, and agree to be bound by our terms and conditions. It is your responsibility to review and familiarize yourself with these terms before making a purchase. If you do not agree with any of the terms outlined here, we kindly request that you refrain from using our website or making a purchase.


Changes to Terms & Conditions

We reserve the right to modify, update, or replace any part of these terms and conditions at our sole discretion. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for any updates. Continued use of our website or placing orders after any modifications constitute your acceptance of the revised terms.


Law & Jurisdiction

Rêve Rattan operates under the laws of India. All transactions made through Rêve Rattan are subject to compliance with applicable Indian laws and regulations. This includes adherence to acts such as the Foreign Exchange Management Act 1999, Information Technology Act 2000, Prevention of Money Laundering Act 2002, and any other relevant laws. Both Rêve Rattan and the buyer have a shared responsibility to act lawfully and ethically in all business dealings. 

Any disputes arising out of or relating to these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in India.


Exclusion of Liability

Rêve Rattan makes every effort to provide accurate product information and descriptions on our website. However, we do not guarantee that such specifications, prices or other content on the site is complete, reliable, current or error-free. Rêve Rattan reserves the right to correct, change, or update any information without notice. We do not accept liability for any errors, omissions or inaccuracies published on the website. 

Rêve Rattan disclaims liability for any loss or damages, whether direct, indirect, special, or consequential, arising out of the use of or inability to use the website or its content. The buyer assumes full responsibility and risk of loss resulting from the use of this site and its content. The information presented on this website does not constitute professional advice.

By using our website and purchasing our products, you acknowledge and agree to the above terms and conditions. If you have any questions or concerns, please reach out to our customer support team for assistance.


Contact Us

If you have any questions, concerns or issues with your order, please contact our customer service team. We are available by phone at 044-46003789 from 11:00 am to 6:30 pm Monday to Friday, and 12:00 pm to 5:00 pm on Saturdays. Or you can email us at info@reverattan.com and we will respond within 24 hours. We aim to resolve any problems as quickly as possible to ensure you have a positive shopping experience with Rêve Rattan.